Terms of Service
Last updated 27 September 2026. Counter is in early access — these terms will be reviewed by counsel before general availability.
1. Who this agreement is with
These terms are between you (the business signing up, referred to as "you" or the "merchant") and the operator of Counter ("we", "us"). [Operator: replace this paragraph with your registered legal entity name, type (e.g. private limited company), and registered address before launch.]
2. What Counter is
Counter is point-of-sale and retail back-office software: a till for ringing up sales, inventory and stock tracking, order history and returns, a back-office for managing branches, staff and catalog, an online store for your products, and a listing of your in-stock products on the Counter Marketplace. You're responsible for the accuracy of the data you enter — pricing, GST rates, HSN codes, and stock counts — and for complying with tax and consumer-protection law in the way you use it.
3. Your account
You're responsible for keeping your account credentials and till PINs confidential, and for all activity under your account. Tell us immediately if you suspect unauthorized access.
4. Plans, trials and billing
Counter offers Starter, Growth and Pro plans, each with the store and staff limits shown on the pricing page. New shops start on a free trial. A paid plan starts only when you choose it and confirm the subscription on Razorpay; it then renews monthly until cancelled. To cancel, contact us and we'll stop the next renewal. [Operator: state your refund policy for subscription fees and the trial length, if any, before launch.]
4a. Selling online
When you sell through your Counter online store or the Counter Marketplace, you are the seller: you're responsible for describing products accurately, fulfilling and delivering orders, handling returns and cancellations, and your obligations under consumer-protection and e-commerce rules. Online payments are collected by Counter through Razorpay on your behalf and settled to you; Razorpay's payment fees apply. If a payment has to be refunded to a shopper (for example, it arrived after the item sold out), it is refunded from the collected funds before settlement.
5. Your data
You own the data you put into Counter — products, orders, customer records, staff details. We process it to provide the service and don't sell it. See our Privacy Policy for details on what we collect and why.
6. Uptime and support
We aim for high availability but don't currently offer a formal uptime SLA — this is early-access software and you should keep offline fallbacks (a paper log, a spare device) for critical sale days until that changes.
7. Termination
You can stop using Counter at any time; ask us to export or delete your data when you do. We may suspend accounts that violate these terms or where required by law, with notice where practical.
8. Liability
Counter is provided as-is during early access. To the extent permitted by law, we aren't liable for indirect or consequential losses arising from use of the service, including lost sales from downtime or data entry errors.
9. Contact
Questions about these terms: the contact form (or Help & support inside your backoffice).